Best Buy has lost it's mind.

I heard the strangest story today. A friend I hadn't talked to in a long time told me that during Christmas, he went to Best Buy to purchase 4 laptops. He ATTEMPTED to purchase the laptops with cash.
First off, the laptops could only be purchased at the Geek Squad counter. Not too strange, but kind of inconvenient
Here is the strange part. Once a Geek Squad tech got around to waiting on him, they told him that they needed a credit card to complete the purchase. The credit card was to auto purchase Norton 360's service when the trial period ran out.
My friend told them that he had $4,000 cash and was just going to delete the Norton when he got home anyway. The tech told him that he still needed the card.
My friend then asked to speak to a manager. When the manager arrived, my friend explained his situation and again was told by the manager, "This is store policy and I can not do anything about it."
So my friend took his money and went to a competitor to purchase his laptops.
I guess Best Buy isn't/wasn't effected by the economy and can afford to let a $3,700 sale walk out the door and go to a competitor.
I find this simply amazing.